WE'RE HERE TO HELP

Have a question about your order, delivery, or a return? Our team is here for you.

Contact us anytime, we’ll get back to you as soon as possible.

Ella M. Verified
Ella M. – Dec. 2025
“Emailed Dear Darlings about my order and got a friendly reply the same day! They sorted the exchange right away, fastest, easiest customer service I’ve had.”

FAQS

Need Help?

What are the delivery times?

Orders are processed within 24 hours and typically delivered within 4–6 working days across Europe and the United Kingdom.

Every parcel includes full tracking, so you can follow your Dear Darlings order from dispatch to delivery.

How do I return or exchange an item?

We want you to be happy with your Dear Darlings pieces.

If something isn’t quite right, you can request a return or exchange within 14 days of receiving your order.

Simply contact our customer support team with your order number, we’ll guide you through a quick and straightforward process.

Items must be unworn, unwashed, and returned in their original packaging.

Can I track my order?

Yes. Once your order is dispatched, you’ll receive a tracking number by email so you can follow your parcel at every stage HERE.

What if I receive a damaged or incorrect item?

We take quality control seriously.

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery.

We’ll arrange a replacement or a full refund at no extra cost.

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